Luckyass Website Terms and Conditions
Last updated: 01/08/2024
Welcome to the Luckyass website!
By using this site, you agree to the following Terms and Conditions. If you do not agree with these terms, please do not use our site.
1. General Information
1.1. The Luckyass website is operated by Joana Sério, based in Cortes Pereiras, Alcoutim, Portugal.
1.2. These Terms and Conditions govern the use of the website www.luckyass.com and any service offered through it.
2. Use of the Website
2.1. By accessing the site, you confirm that you are at least 18 years old, or, if you are underage, that you have the permission of your parents or legal guardians to use the site.
2.2. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of third parties or restrict their use.
3. Intellectual Property
3.1. All content, design, text, graphics, logos, icons, images, video clips, audio, and software on this site are the exclusive property of Luckyass or its content suppliers and are protected by copyright and intellectual property laws.
3.2. Reproduction, distribution, or modification of any content from the site without prior written permission from Luckyass is prohibited.
4. Products and Services
4.1. Luckyass offers handmade ceramic products that are presented on the site as accurately as possible. However, colors and details of the products may vary slightly due to display differences on monitors or the artisanal process.
4.2. We reserve the right to modify, suspend, or discontinue any product or service at any time without notice.
5. Prices and Payments
5.1. All product prices are listed in Euro, including VAT at the legal rate in effect.
5.2. Payment can be made through the options provided at checkout.
5.3. We reserve the right to change prices at any time. However, the prices indicated at the time of purchase will apply to the transaction.
6. Shipping and Delivery
6.1. Delivery times vary depending on the destination and are indicated at checkout.
6.2. Shipping costs will be calculated and presented during the purchase process.
6.3. We are not responsible for delays caused by circumstances beyond our control, such as strikes, adverse weather conditions, or customs issues.
7. Returns and Exchanges
7.1. Customers have the right to return or exchange products within 14 days of receipt, in accordance with applicable law.
7.2. To initiate a return, customers must contact Luckyass via email at Luckyass233@gmail.com and follow the provided instructions.
7.3. Products must be returned in their original condition, without signs of use, and in their original packaging.
7.4. Return shipping costs are the responsibility of the customer unless the product is defective, or the wrong item was shipped.
8. Privacy
8.1. Your privacy is important to us. The collection and processing of your personal data are carried out in accordance with our Privacy Policy, available bellow.
8.2. By using our site, you agree to the use of your data as described in our Privacy Policy.
9. Limitation of Liability
9.1. Luckyass is not liable for direct, indirect, incidental, or consequential damages resulting from the use or inability to use the website, or the products purchased.
9.2. Luckyass does not guarantee that the site will be error-free or that access to the site will be continuous or uninterrupted.
10. Changes to Terms and Conditions
10.1. We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the site after such changes constitutes acceptance of the new terms.
11. Governing Law and Jurisdiction
11.1. These Terms and Conditions are governed by Portuguese law.
11.2. Any dispute related to the use of the Luckyass website will be subject to the exclusive jurisdiction of the Portuguese courts.
12. Contact
12.1. For any questions related to these Terms and Conditions, please contact us at Luckyass233@gmail.com or at 00351 916321612.
Luckyass Privacy Policy
Last updated: 01/08/2024
At Luckyass, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website www.luckyass.com.
1. Information We Collect
1.1. Information You Provide to Us: We collect personal information that you provide directly when making a purchase, subscribing to our newsletter, filling out contact forms, or interacting with our website in other ways. This information may include, but is not limited to, your name, email address, shipping address, phone number, and payment details.
1.2. Information Collected Automatically: When you use our website, we may automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, pages visited, time spent on pages, and other statistics.
1.3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our site, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
2.1. We use the information we collect for the following purposes:
- Processing and delivering orders.
- Managing your account and personalizing your experience on the site.
- Communicating with you about orders, promotions, updates, and other relevant information.
- Improving our website, products, and services.
- Complying with legal and regulatory obligations.
3. Sharing of Information
3.1. We do not sell, trade, or rent your personal information to third parties.
3.2. We may share your information with third-party service providers who perform functions on our behalf, such as payment processors, delivery services, and website hosting providers. These providers have limited access to your information only to perform these tasks and are obligated to protect your information.
3.3. We may also disclose your information if required by law or in response to legal requests, to protect our rights, property, or safety, or to investigate fraud or violations of our Terms and Conditions.
4. Information Security
4.1. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2. While we strive to protect your personal information, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
5.1. Under the General Data Protection Regulation (GDPR), you have the right to access, correct, update, or request the deletion of your personal information.
5.2. You also have the right to withdraw your consent to data processing at any time, as well as the right to data portability, and to lodge a complaint with the relevant data protection authority.
5.3. To exercise any of these rights, please contact us at Luckyass233@gmail.com.
6. Links to Third-Party Websites
6.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
7.2. Any changes to this policy will be posted on this page and, where applicable, we will notify you by email or through a notice on our website.
8. Contact Us
8.1. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at Luckyass233@gmail.com or 00351 916321612.
Warm Regards
Luckyass